Aerolux Terms & Conditions

Last Updated: 22/06/2025

1. General Information

• Business Name: Aerolux
• CRO Number: 764631
• VAT Number: IE09288819FA
• Contact:
  • Email: info@aerolux.ie
• Jurisdiction: Irish law applies. EU consumers retain statutory rights under Distance Selling Regulations.

2. Purchases & Pricing

• Online-Only Pricing: Prices may differ from physical retailers due to lower overheads.
• Deposits: Non-refundable if items are custom/special order. Refunds at discretion for stock items (e.g., if unsold).

3. Payment Methods

• Accepted: Visa, Mastercard, Apple Pay, Google Pay, Stripe, Link.
• Security: Payments processed via encrypted gateways (Realex/Stripe). Card details are not stored.
• Currency: All charges in EUR. Foreign currency conversions are handled by your bank.

4. Shipping & Delivery

• Republic of Ireland:
  • Free shipping.
  • Shipped in 9 business days. Anpost delivery with tracking in 1-2 business days.
  • Mosaic Framesets: Custom built in USA. Shipped in Ireland in 2-4 months.
• International:
  • VAT-free for non-EU orders.
  • Shipping costs calculated at checkout.
• Damaged/Lost Items: Notify within 48hrs with order number.

5. Returns & Refunds

• No-Quibble Returns: Unused items in original packaging within 14 days.
• Faulty Goods: Full refund/replacement. Contact sales@aerolux.ie.

6. Data & Cookies

• Cookies: Essential for cart functionality. Disabling may limit site use.
• Privacy: Personal data encrypted (SSL); never shared without consent.

7. Dispute Resolution

• Complaints: Use the EU ODR platform.

Key Differentiators for Aerolux:

1. High-End Focus: Stricter return policy for custom/special orders.
2. EU Compliance: GDPR-friendly data terms + ODR link.
3. Transparency: Explains online pricing logic (vs. physical stores).

Optional Add-Ons:

• Subscription Discounts: Add terms for recurring billing if applicable.

• • Workshop Services: Future-proof for in-store repairs (post-2026).