Aerolux Terms & Conditions
Last Updated: 22/06/2025
1. General Information
- Business Name: Aerolux
- CRO Number: 764631
- VAT Number: IE09288819FA
- Contact:
- Email: info@aerolux.ie
- Jurisdiction: Irish law applies. EU consumers retain statutory rights under Distance Selling Regulations.
2. Purchases & Pricing
- Online-Only Pricing: Prices may differ from physical retailers due to lower overheads.
- Deposits: Non-refundable if items are custom/special order. Refunds at discretion for stock items (e.g., if unsold).
3. Payment Methods
- Accepted: Visa, Mastercard, Apple Pay, Google Pay, Stripe, Link.
- Security: Payments processed via encrypted gateways (Realex/Stripe). Card details are not stored.
- Currency: All charges in EUR. Foreign currency conversions are handled by your bank.
4. Shipping & Delivery
- Republic of Ireland:
- Free shipping.
- Shipped in 9 business days. Anpost delivery with tracking in 1-2 business days.
- Mosaic Framesets: Custom built in USA. Shipped in Ireland in 2-4 months.
- International:
- VAT-free for non-EU orders.
- Shipping costs calculated at checkout.
- Damaged/Lost Items: Notify within 48hrs with order number.
5. Returns & Refunds
- No-Quibble Returns: Unused items in original packaging within 14 days.
- Faulty Goods: Full refund/replacement. Contact sales@aerolux.ie.
6. Data & Cookies
- Cookies: Essential for cart functionality. Disabling may limit site use.
- Privacy: Personal data encrypted (SSL); never shared without consent.
7. Dispute Resolution
- Complaints: Use the EU ODR platform.
Key Differentiators for Aerolux:
- High-End Focus: Stricter return policy for custom/special orders.
- EU Compliance: GDPR-friendly data terms + ODR link.
- Transparency: Explains online pricing logic (vs. physical stores).
Optional Add-Ons:
- Subscription Discounts: Add terms for recurring billing if applicable.
• • Workshop Services: Future-proof for in-store repairs (post-2026).